Employment

We are a locally owned hardware store, outdoor equipment dealer, and small engine repair shop looking to add 1-2 part-time team members to our growing crew! This role has the potential for full-time hours.

At West End Hardware & Services, we value teamwork, open communication, and a hands-on approach to getting the job done right. Our team works closely together to provide excellent customer service and ensure tasks are completed efficiently.

• Knowledge of outdoor power equipment servicing and sales, preferred.
• Working with Computer Point-of-Sale and Service Management computer applications, preferred.
• Outstanding customer service skills and a professional, positive attitude.
• Organized, self-starter who thinks independently and solves problems.
• Strong math, reading, writing, and communication skills.
• Ability to independently carry out detailed written and oral instructions.
• Able to work a flexible schedule including: Monday thru Friday from 8am to 5:30pm and Saturday 8am-2pm.
• Able to lift up to 30 pounds required. Ability to lift up to 60 pounds preferred.
• Ability to Stand and Walk for 8-9 hours.
• Must have a current and valid driver’s license.
• Bilingual between English and Spanish is helpful but not necessary.
• Able to multi-task and frequently transition between unrelated tasks.

• Communication with customers via phone, email or text. 
• Checking in equipment for service and repairs.
• Utilize Service Management computer software for documenting service jobs and managing repair status of equipment.
• Equipment Parts research and selection.
• Completing sales transactions for new parts, new equipment, and repairs.
• Utilize Point-of-Sale software to maintain inventory descriptions and quantities.
• Running Register and Checking Out customers. 
• Ensure high levels of customers satisfaction through excellent service
• Cope with customer complaints and grievances in a professional manner.
• Maintain store condition and visual merchandising standards
• Take a personal interest in products sold in the store and gain the knowledge to make new products and merchandising recommendations to management.
• Assist customers in the selection and loading of merchandise, if needed.
• Physical ability to lift 30 to 60 pound items on a daily basis.
• Physical ability to perform tasks that may require prolonged standing, and other activities necessary to perform job duties.

• We offer paid vacation and bonuses after one year of employment
• Base hourly rate $15-$20, negotiable depending on experience

West End Hardware & Outdoor Power Equipment Services has been a trusted local staple in Gastonia for over 75 years, providing top-quality outdoor power equipment and exceptional service. Our knowledgeable and friendly staff is always ready to help you find the perfect equipment, essential parts, or expert advice you need. We take pride in offering the latest and best outdoor power products, along with unique services that set us apart. Whether you're tackling a big project or just need a reliable tool, West End Hardware is your go-to destination for quality, expertise, and outstanding customer care.

We are a locally owned hardware store, outdoor equipment dealer, and small engine repair shop looking to add 1-2 part-time team members to our growing crew! This role has the potential for full-time hours.

At West End Hardware & Services, we value teamwork, open communication, and a hands-on approach to getting the job done right. Our team works closely together to provide excellent customer service and ensure tasks are completed efficiently.

• Knowledge of pipe cutting and threading, key cutting, glass cutting, blade and chain sharpening and tire changing, preferred or willing to learn.
• Knowledge of Hydraulic Hose making preferred or willing to learn.
• Working knowledge and ability to offer advice to customers during product selection for electrical, plumbing, painting and household repair projects.
• Point-of-Sale computer application knowledge, preferred.
• Outstanding customer service skills and a professional attitude.
• Strong math, reading, writing, and communication skills.
• Ability to independently carry out detailed written and oral instructions.
• Organized, self-starter who thinks independently and solves problems.
• Able to lift up to 50+ lbs.
• Ability to operate a forklift.
• Able to work a flexible schedule including Monday thru Friday from 8am to 5:30pm and Saturday 8am-2pm.
• Stand/walk for 8-9 hours
• Must have a current and valid driver’s license.
• Ability to operate a truck and trailer for pick-up and delivery of lawn care equipment.
• Bilingual between English and Spanish is helpful but not necessary.

• Cut & Thread Pipe cutting, Cut Keys, Cut Glass, Sharpen Blades and Chains, Change Tires and Tubes.
• Make Hydraulic Hose Assemblies.
• Assembly new outdoor power equipment.
• Wash equipment that is ready for display and following service for customers.
• Operate forklift for loading and unloading vehicles and moving large items around property.
• Maintain organization of outside operations by moving customers equipment inventory kept in outside locations.
• Perform lawn maintenance and trash pick-up of outside of property.
• Operate a truck and trailer for pick-up and delivery of equipment for repair and service.
• Working knowledge and ability to offer advice to customers during product selection for electrical, plumbing, painting and household repair projects.
• Communication with customers via phone, email or text. 
• Checking in equipment for service and repairs.
• Equipment Parts research and selection.
• Running Register and Checking Out customers as necessary
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Participate in inventory counts and adjustments for accurate inventory.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Monitor store conditions while maintaining a comfortable environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks

• We offer paid vacation and bonuses after one year of employment
• Base hourly rate $12-$18, negotiable depending on experience

West End Hardware & Outdoor Power Equipment Services has been a trusted local staple in Gastonia for over 75 years, providing top-quality outdoor power equipment and exceptional service. Our knowledgeable and friendly staff is always ready to help you find the perfect equipment, essential parts, or expert advice you need. We take pride in offering the latest and best outdoor power products, along with unique services that set us apart. Whether you're tackling a big project or just need a reliable tool, West End Hardware is your go-to destination for quality, expertise, and outstanding customer care.