Employment

Are you a skilled 4-cycle equipment repair technician? We are an Outdoor Equipment Dealership located in Gastonia seeking a dedicated individual to help us keep our service department running smoothly and profitably.

In this role, you will be responsible for diagnosing, repairing, and maintaining a variety of small engines and equipment. The ideal candidate will possess strong mechanical knowledge and a passion for working with engines, ensuring that our customers receive the highest level of service.

We prioritize work-life balance, which is why we're closed on all major holidays and Sundays. After one year of employment, you'll also receive paid vacation and paid sick leave.

• 4-Cycle Small Engine experience at least 2-3 years.
• Electrical and Safety Switch Diagnostic and repair
• Electronic Fuel Injection Diagnostic and repair
• Hydraulic Transmission Diagnostic and repair
• Forklift Certification preferred
• Knowledge of the standard tools, materials and practices of the trade
• Must have own tools and have clean driving record
• Skilled welder with experience in repairing fractured decks, frames, and other metal parts common in lawn mower and small engine repair.
• Basic knowledge of computer skills
• Must be willing to participate in continued education in regards to equipment.
• Stay updated on industry trends and advancements in small engine technology to enhance service quality.
• Physical ability to perform tasks that may require prolonged standing, and other activities necessary to perform job duties.
• Assist in heavy lifting and moving of equipment as needed during repairs or maintenance tasks.
• Must be able to lift at least 50 pounds

• Test, diagnose and repair 4 cycle small engine lawn mowers and tractors.
• Keep a neat and clean workspace, making sure to keep all torn down equipment organized and together
• Excellent communication skills to effectively interact with customers and team members.
• Work closely with other technicians and managers
• Clearly communicate repair needs and provide accurate estimates to customers.
• Make sure all work orders are legible, accurately detailing what repairs were made and parts that were used
• Communicate with Manager on what parts may need to be looked up or that may need to be ordered
• Ability to use a computer to research parts without assistance, if needed.
• Must keep safety in mind with all repairs, must always wear personal protective equipment
• Willing to do other jobs as needed

• We offer paid vacation and paid sick leave after one year of employment
• Base hourly rate $15-$25, negotiable depending on experience

West End Hardware & Outdoor Power Equipment Services has been a trusted local staple in Gastonia for over 75 years, providing top-quality outdoor power equipment and exceptional service. Our knowledgeable and friendly staff is always ready to help you find the perfect equipment, essential parts, or expert advice you need. We take pride in offering the latest and best outdoor power products, along with unique services that set us apart. Whether you're tackling a big project or just need a reliable tool, West End Hardware is your go-to destination for quality, expertise, and outstanding customer care.

We are a locally owned hardware store, outdoor equipment dealer, and small engine repair shop looking to add 1-2 part-time team members to our growing crew! This role has the potential for full-time hours.

At West End Hardware & Services, we value teamwork, open communication, and a hands-on approach to getting the job done right. Our team works closely together to provide excellent customer service and ensure tasks are completed efficiently.

• Knowledge of pipe cutting and threading, key cutting, glass cutting, blade and chain sharpening and tire changing, preferred or willing to learn.
• Knowledge of Hydraulic Hose making preferred or willing to learn.
• Working knowledge and ability to offer advice to customers during product selection for electrical, plumbing, painting and household repair projects.
• Point-of-Sale computer application knowledge, preferred.
• Outstanding customer service skills and a professional attitude.
• Strong math, reading, writing, and communication skills.
• Ability to independently carry out detailed written and oral instructions.
• Organized, self-starter who thinks independently and solves problems.
• Able to lift up to 50+ lbs.
• Ability to operate a forklift.
• Able to work a flexible schedule including Monday thru Friday from 8am to 5:30pm and Saturday 8am-2pm.
• Stand/walk for 8-9 hours
• Must have a current and valid driver’s license.
• Ability to operate a truck and trailer for pick-up and delivery of lawn care equipment.
• Bilingual between English and Spanish is helpful but not necessary.

• Cut & Thread Pipe cutting, Cut Keys, Cut Glass, Sharpen Blades and Chains, Change Tires and Tubes.
• Make Hydraulic Hose Assemblies.
• Assembly new outdoor power equipment.
• Wash equipment that is ready for display and following service for customers.
• Operate forklift for loading and unloading vehicles and moving large items around property.
• Maintain organization of outside operations by moving customers equipment inventory kept in outside locations.
• Perform lawn maintenance and trash pick-up of outside of property.
• Operate a truck and trailer for pick-up and delivery of equipment for repair and service.
• Working knowledge and ability to offer advice to customers during product selection for electrical, plumbing, painting and household repair projects.
• Communication with customers via phone, email or text. 
• Checking in equipment for service and repairs.
• Equipment Parts research and selection.
• Running Register and Checking Out customers as necessary
• Restock shelves as necessary.
• Assist in taking regular inventory of stock.
• Participate in inventory counts and adjustments for accurate inventory.
• Face and front product throughout the store at the beginning and end of the shift, and as time permits throughout the day.
• Continually expand knowledge of all departments in the store.
• Become a versatile employee, able to help in other areas when needed.
• Monitor store conditions while maintaining a comfortable environment for customers by maintaining a clean and orderly sales floor, including housekeeping tasks

• We offer paid vacation and bonuses after one year of employment
• Base hourly rate $12-$18, negotiable depending on experience

West End Hardware & Outdoor Power Equipment Services has been a trusted local staple in Gastonia for over 75 years, providing top-quality outdoor power equipment and exceptional service. Our knowledgeable and friendly staff is always ready to help you find the perfect equipment, essential parts, or expert advice you need. We take pride in offering the latest and best outdoor power products, along with unique services that set us apart. Whether you're tackling a big project or just need a reliable tool, West End Hardware is your go-to destination for quality, expertise, and outstanding customer care.